Archive for December 17th, 2009

BLOGTASTIC!: There are few second chances online

by Rajesh Setty on December 17, 2009

blogtastic_coverThis is part of the the book BLOGTASTIC! Growing and Making a Difference Through Blogging. You can read the table of contents and follow the book on this page:

See the table of contents for the book here: BLOGTASTIC project

Previous article: Your attitude will show up on your blog

BLOGTASTIC: There are few second chances online

If you say something inappropriate to your friend, it can be costly. You can easily damage a friendship or relationship. If what you said was really inappropriate, you may even change your relationship forever. At that point, you can apologize and beg for forgiveness, but you can never take back what you said. You may tell yourself that the relationship with your friend will eventually limp back to normalcy. However, things will never truly return to the way they were before.

Anywhere on the web (and the blogosphere,) sensitivity is an order of magnitude higher. Think about it. The moment (well, almost) you hit the “publish” button, these things will happen:

•    Your email subscribers will be sent an email with the text of your post;
•    Your RSS subscribers will get a copy of your post;
•    Syndication sites (eg: social networking sites such as Facebook); and
•    Web crawlers will soon fetch all or part of the post.

The instantaneous electronic signals travel far and wide. Likely, your words will travel far beyond your imagination. More importantly, your words will travel well-beyond your control. Once you press send, you can’t easily undo your actions. Even if you delete what you wrote, you would still leave footprints everywhere online.

This example is about John Mackey’s (CEO of Whole Foods Market) participation in forums using the handle Rahodeb (an anagram based on his wife’s name Deborah.) John posted about Whole Foods, it’s competitor Wild Oats and even about his own hairstyle. John continued posting for eight long years under this pseudonym.

Sneak preview of the kinds of messages posted on the forums:

“Would Whole Foods buy OATS? ….Almost surely not at current prices. What would they gain? OATS locations are too small.”

“…Wild Oats Management clearly doesn’t know what it is doing. . . . OATS has no value and no future.”

You can imagine what kind of a PR nightmare this incident created for Whole Foods.

Your blog is your personal publishing platform. However, it should not be treated like your diary where you can vent your private anger and frustration. Really, your blog is your public personal publishing platform. This platform can lead to power and influence. However, if you misuse your blog, it can also hurt you.


Blogging Tip: Say whatever you want, but be willing to accept the consequences.

Your actions and words have consequences—both on the blog and off the blog. Sometimes the risks of saying something stupid are mild, but sometimes misspoken words can cause irreversible damage. It’s your life, and you must assess these risks before you open your mouth.


rubber_meets_the_roadRajesh Setty is an entrepreneur, author and speaker based in Silicon Valley. He maintains another blog called Life Beyond Code and tweets as @UpbeatNow
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How To Qualify Opportunities When Meeting With Your Customers

by Robert Driscoll on December 17, 2009

56503918You’ve developed your customer profiles and you’ve set up a meeting with your customer with an objective and an agenda.  So, how do you identify and qualify opportunities during the meeting?

The purpose of you meeting with your customer(s) is to indentify concerns they have, create an offer that takes care of these concerns and they accept, which in turn takes care of your concerns of meeting your sales goals for your company.  To help uncover current and future opportunities, start off with open-ended questions.  Use some of these questions to help you determine your customers willingness to work with you:

  • Tell me about your vision for the organization.
  • What are your plans to support that vision?
  • What plans have you defined for each of these goals?
  • What would you like to improve in the organization?
  • What opportunities do you see in your marketplace?
  • What process do you go through when you make decisions like this?
  • Who besides yourself will be involved in the decision-making process?

As you ask these questions, be certain to understand how every issue impacts the organization.  As you ask each question and a concern is brought up, be sure to ask one of the following open-ended questions:

  • What impact will this issue have on your organization?
  • How do you measure/define the impact?

As you start having these conversations, you can start seeing gaps that exist between where your customer(s) organization is today and where they want to be.  Listening to your customer(s) and paying attention to their background of listening will allow you to create offers that are specific to your customer(s) needs that help fill these gaps.  These conversations in turn allow you to open your space of possibilities with your customer(s) for creating new offers.

robert_driscoll_color This article was contributed by Robert Driscoll, co-founder of Active Garage. You can follow Robert on Twitter at rsdriscoll.
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