Quality #3: Great People + Good Processes = Great Quality

by Tanmay Vora on November 11, 2009

This is the third part of a 12-part series titled #QUALITYtweet – 12 Ideas to Build a Quality Culture.

Here are the first two posts, in case you would like to go back and take a look:

  1. Quality #1: Quality is a long term differentiator
  2. Quality #2: Cure Precedes Prevention

#QUALITYtweet No certification will

save the project if you staff it with

poor resources

Great quality is always a result of good people working passionately towards organizations goals. People can be your strongest (or weakest) link that has the strong influence in quality of your deliverable.

In the process improvement initiative, if due consideration is not given to the people aspect, processes manuals and specifications can easily give you a false confidence that everything will go as per the process. People form the core of any project because they write specifications, understand, design and develop your solutions.

I believe that organizations need good people to deliver quality – process acts as a catalyst to drive the success and manage risks. People are always the strongest or the weakest link in the success or failure of a project.

One of the key challenges for managers/leaders is to build a “quality aware” team where people know that quality is everybody’s responsibility.

For example, having a set of development guidelines or testing guidelines does not stop an individual from developing a bad product. Ability to develop a good product, associate it with business understanding and finding optimized ways of accomplishing things is an art – an intrinsic ability. Focus should be on people because they develop solutions with the help of a process (whether a formal or personal process).

Processes help you create a right management framework, manage risks, measure outcomes and take right decisions. Processes should act as a tool and help people perform better. Knowing the priorities, business model and having insight on what has really worked for you in the past is crucial to see that processes drive growth and not become an overhead.

Recipe for great quality is to have right people following right processes employing right tools at a right time.

Tanmay VoraTanmay is a Software Quality Management professional based out of India. He hosts QAspire Blog and tweets as @tnvora. He is also an author of the book #QUALITYtweet – 140 Bite-Sized Ideas to Deliver Quality in Every Project
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  • http://amvaishnav.wordpress.com/ Ashok M Vaishnav

    Gujarati translation of the article can seen @

    ગુણવત્તા-સંસ્કૃતિ- ૩ || કાબેલ લોકો + સારી પ્રક્રિયાઓ = વિખ્યાત ગુણવત્તા

    (http://webgurjari.in/2014/03/14/quality-culture-3/)

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