As the Paradigm Shifts #K: Creating profitability with KINDNESS

by Rosie Kuhn on June 22, 2011

Can a business create profitability based on kindness? Sure, why not?

The Dali Lama says if nothing else practice kindness. This must be a very powerful practice, so just what does it entail?

I googled the word kindness and here are a few words that showed up as synonyms: Accommodation, benevolence, compassion, courtesy, forgivingness, friendliness, generosity, gentleness, goodness, goodwill, grace, graciousness, helpfulness, humanity, perceptiveness, sensibility, sensitivity, service, tolerance, understanding and warmth. Who wouldn’t want to be part of an organization that practiced kindness? As I read each one of these words I could feel a heartfulness present: a quality of being mindful of the wholeness of the organization and all of its members. Each organization has a heart, just as each individual has heart. We forget this fact. We forget our own heart too. An act of kindness reminds us to be mindful of the essential nature of life that beats within us all.

In my google search, the words that came up as antonyms for kindness were: complaisance, compliance, deference, obligingness. These words reflected a different quality – not one that generates heartfulness. To me they reflect a stand for doing the minimum of what’s required by the organization. They reflect an attitude of resistance to participate or engage. “I’m not committed enough to shift my stand or position. I don’t want to and you can’t make me.” What is underlying this stand for complaisance and compliance?

Every one of us in a business environment are there for personal gain first and foremost. Only as a secondary intention are we there to fulfill the vision and mission of the organization itself.  If it were any other way we would set aside our judgments and interpretations, our fears and needs, our resistance and other survival strategies for the best interest of everyone associated with this organization. We would act in alignment with the highest good and the highest truth of ourselves, which is always in the alignment with the highest good of everyone and, believe it or not, every organization. The fact is that we just aren’t that committed.

Though we say we are committed to serving our organization, generally we aren’t committed enough to shift our personal perspective in order to move beyond compliance and complaisance. What are we committed to?

I suspect many of us have a hit list – those people at work who we wish would disappear, with whom we avoid eye contact and conversation. It may be those about whom we gossip or complain. We may even perform passive-aggressive or passive-resistant maneuvers in order to sabotage their success or fulfillment. I’m always curious about what we gain from other people’s demise.

Taking on a practice of kindness, just as a practice, will reveal underlying motives. Bubbles of emotions begin to surface that often feel uncomfortable. It’s not uncommon for anger, frustration and sadness to arise. Attached to each of these emotions is a thought that is harbored in the recesses of your mind; a belief, a judgment or interpretation that is confronted by just the smallest act of kindness. I’m always fascinated by this process, and though it is often uncomfortable I encourage the exploration, discovering what’s interfering with kindness, compassion, generosity, graciousness. What do you have to lose? Funny, isn’t it, that we think we have something to lose by being kind.

Kindness makes good economic sense. Research shows that good business and profitability comes down to creating good relationships. Good relationships require so many of the words that relate to and include kindness. How are you doing kindness or how are you being kindness. Too often doing kindness is a transparent, inauthentic manipulation, and personal gain is its motive.

Authentic kindness – what’s the motive?

My work is grounded in authentic, engaged connection. When I am grounded in this I enjoy being myself and quite often find more to enjoy in the other. I suspend judgment about who they are, their status, what I can gain from the relationship and remain in the moment authentically engaged and connected.

Kindness, like compassion, is sometimes really challenging to practice, however when doing so we can make a huge difference in our own capacity to be relaxed, open, free of stress and pressures. It contributes to our level of happiness and enjoyment. There is nothing to lose and everything to gain by just being kind. It’s funny how it works that way.

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