“Truth is the first casualty of war,” is attributed to Senator Hiram Johnson, R-California, 1918. This can occur on projects as well. What can really muddy the waters is the confusion between facts and truth. Think of all the political hacks on cable news shows.
Facts vs. Truth
Facts stand alone. If it is 75° F outside that reality is what it is. It is free of dependence on anyone’s frame-of-mind.
Truth on the other hand is different because it is, to some extent, dependent upon one’s frame of mind. In fact, the definitions for “truth” range from “consistency with facts,” to “being true to a set of beliefs.” That latter definition is what muddies the waters. In other words, it gets personal.
Frankly, I’ll support someone who conforms to the facts and has a personal belief system that is disciplined, humble, and compassionate. When that person speaks from the gut I resonate like a tuning fork. I might lead, I might follow. Frankly I don’t care because that person seems trustworthy so I’ll risk they’ll negotiate in good faith.
On the flip side, when propaganda is being used, “run!” is the word that comes to mind. That person’s truth is scary! This is especially true when beliefs I hold to be true are being hijacked and parroted to promote the other person’s agenda potentially at the expense of others, the team, and myself. I can get so caught up in hearing what I want to hear that the ability to see the propagandist is lost.
Truth vs. Propaganda
What makes propaganda so dangerous is its seductiveness. It goes something like this. If we just go along with a bending of the truth we can get something in return. Usually it is relief from a fear or getting something we’ve been after, some possession, recognition, money, sex, the list goes on-and-on. “Tow the company line” sums the situation well. Here’s an example.
Employees can invest highly in consultants brought in to bring about change. The employee believes something like this, “After they listen to me they’ll just HAVE get management to shape up and then my life will be okay.” Those employees will champion the consultant.
This is a form of self-propaganda. How do I know that? By watching employees being left flat when I tell them that for the change to take place they will have to individually, one-by-one, commit to the needed change. The propaganda was this, I would be both the shield and sword that will take on senior managers and get them to follow sound project management principles. Believing this to be true, the employee feels safe.
Now there is truth in this. Consultants have an obligation to challenge variances from the principles appropriate for a situation regardless of the employee’s position – from Board member to janitor. However, this simply sets the stage by spooling up one frame-of-mind through the organization that fits the project’s needs. There is a second part to this, though. During the one-on-one’s each person must hold their ground in sticking with the planned improvements. THIS can be a very challenging task when the resistant person in the conversation is higher up in the food chain.
Propaganda can set in and emotionally dishonest arguments and judgments surface. Sticking with the example, the employee says, “The truth is, the consultant has failed.” The unconscious reality (self-serving agenda) is the employee might be afraid for their job and doesn’t want to risk taking a leadership position in the conversation by disagreeing legitimately. Granted, this fear can be very real. However, the bending to the propaganda, whether one’s own or someone else’s, can leave lasting damage.
Socrates said it well. As he was quoted in Plato’s Phaedo:
“False words are not only evil in themselves, but they infect the soul with evil.”
Unfortunately, in the end Socrates was asked to drink the hemlock since he wouldn’t drink the Kool-Aid. It can be hard leading a project. Tread carefully.
—Through his firm, Center for Managing Change, Gary Monti has over 30 years experience providing change- and project management services internationally. He works at the nexus between strategy, business case, project-, process-, and people management. Service modalities include consulting, teaching, mentoring, and speaking. Credentials include PMP number 14 (Project Management Institute®), Myers-Briggs Type Indicator certification, and accreditation in the Cynefin methodology. Gary can be reached at email@example.com or through Twitter at @garymonti