Posts Tagged ‘Dilemma’

Time For a Change #7: Resolving Your Dilemma

by William Reed on March 22, 2012

Make up Your Mind

One thing is certain, at some time in your life you have had and will have trouble making a decision about something important. In your career, in a relationship, a financial decision, or your health, sooner or later you will face the dilemma of a difficult decision.

A dilemma is a choice between equally undesirable alternatives, or a choice that implies sacrificing something you want to keep. Boxed in a corner, facing a predicament, damned if you do and damned if you don’t, our language is filled with expressions that describe this unpleasant bind.

Going back and forth in your mind, you end up going nowhere. This can exhaust your energy with worry, and excessive analysis can lead to paralysis. It is like sitting on a railroad track with the train coming, and wondering whether you should get off the tracks on the right side or the left! The real problem is not which side you choose, but the greater risk of postponing the decision at all.

What appears to be a complex decision is often just a complex state of mind. In the light of day circumstances are simple. There is no need to press the panic button. Better to cultivate a bias for action.

The matrix makes you smarter

When you cannot make an immediate decision, it can be helpful to map out your problem on a 2×2 matrix. Eight Archetypal Dilemmas are described in The Power of the 2 x 2 Matrix: Using 2 x 2 Thinking to Solve Business Problems and Make Better Decisions, by Alex Lowy and Phil Hood. Each of these dilemmas can be put into perspective using a 2×2 matrix.

  • Head vs Heart. The dilemma of being caught between thoughts and feelings is central to the human drama. This theme runs throughout literature and mythology. A matrix allows you to separate the two opposites into four quadrants by matching thought and feeling in terms of whether you give it a higher or lower priority.
  • Inside vs Outside. This can apply to families, to organizations, or any entity that separates itself from other entities. The difference is what defines the identity of the group, and at the same time creates tension when the difference is pronounced. A common theme is where the rate or type of change differs inside and out, and what impact it has.
  • Cost vs Benefit. The key to solving this dilemma is determining whether the benefits outweight the costs, or more subtly, if a cost should actually be seen as an investment that can bring benefits over time. That depends on many factors, such as whether or not the investment is cultivated to create benefits, or simply ends up as a wasteful expense. In the absence of an absolute answer, the decision is often influenced by personal preference.
  • Product vs. Market. Needs and wants are hard to predict. The popularity of a product may depend as much on how well it is promoted as on how well it actually meets consumer needs. The key to making sense of this is to use a matrix that matches product and market in terms of what exists and what is new.
  • Change vs. Stability. Who can say whether it is better to change, or to maintain the status quo? Conservative and progressive are relative terms, and over time one can look very much like the other, as people swing between one extreme to the other.
  • Know vs. Don’t Know. The benefit of mapping issues of known vs unknown is that it can clarify whether or not you actually know something. Knowledge is often a mask for ignorance. People who achieve deep mastery in a field may come to a realization of how little they actually know, approaching the Zen state of the Beginner’s Mind, open to new discovery rather than closed in conclusion.
  • Competing Priorities. A common dilemma is the experience of the pressure to be in two places at the same time, or to dedicate equal time when time is scarce. Both require attention, both are important, and yet there are not enough hours in the day. It takes a creative mind to have both-and rather than deciding between either-or.
  • Content vs. Process. Do you follow the manual, or go on your experience? If what was more important than how then anyone could be a master chef. Knowing the recipe is not the same as being able to cook a masterful meal. And yet processes must be standardized to some degree or they cannot be repeated. Like each of the other archetypes, it is not choosing one or the other, but rather both of the opposites balanced in an yin and yang embrace.

You can make sense of these eight archetypes by downloading here a DECISION MATRIX Mandala that summarizes the 2×2 matices on a 3×3 matrix.

Unity of thought and action

The Mandala Chart, or 3×3 matrix helps you step up to a higher perspective. To paraphrase Einstein, it shows that a dilemma cannot be solved at the same level it was created. The insight which solves your problem is often the realization that it cannot be solved just by thinking about it. The Japanese word 覚悟 (kakugo) means to resolve, literally to wake up 覚 and realize 悟. An awakening triggers the resolution to action.

The confusion clears when you are decisive enough to no longer separate thought and action. Variations on the philosophy of unity of thought and action can be found in the culture of the Samurai, in the life and works of Johann Wolfgang von Goethe, Leonardo da Vinci, and Peter Drucker.

The next time you face a dilemma, give it some thought but take some action, and it will be much better for you if you maintain a blend of the two.

Whether self-employed, employed by organizations, whether retired or unemployed, we all engage with companies and organizations that support us or we support them. In our interactions with these organizations, what we are wanting is to experience qualities of dignity, first and foremost. This means being treated as a sovereign individual of value, worthy of respect. I want people to communicate authentically, with curiosity and interest.

Disheartened by too many disappointments with customer service representative, HR people and bosses who have an agenda above and beyond the notion treating us as human beings, we’ve come to choose to cloak ourselves in various armor-styles. Through this strategy we attempt to mitigate the experience of being disempowered, triggered by attitudes and environments that are less than safe.

Consequences of stressful conversations and working environment are such that each of us actually empower ourselves to choose ways of being that are disempowering. We choose to lower our heads, withdraw and withhold, generating far less creativity, innovation, engaged sharing, often precipitating depression and demoralizing environments.

We are all affected by our own unique ways of empowering ourselves to disempower ourselves. That sounds confusing but it is none-the-less accurate. We want to blame others and remain unconscious as to how we are creating our own demise.

D.E.N.I.A.L (Don’t Even kNow I Am Lying) is the word that comes to mind.

Certainly we are affected by other people’s attitudes, moods and actions. At the same time, it’s important to get that they are also very much affected by our own. Our tendency is to want others to change so we can feel safe enough to the change too.

Quite often people are angered by my suggesting that we are not victims to our circumstance, that somehow we are collaborators and colluding with the enemy, that we are responsible for the abuse that is perpetrated upon us. My job is to provide an environment, in this case through my writing, where people can feel safe enough to being exploring possibilities beyond this current paradigm, which doesn’t allow deeper examination of the role we play within abusive environments.

Distinguishing what it is you are committed to will facilitate a conversation that either generates a discovering process or a disempowering process. This is in alignment with our previous discussion regarding commitments and conflicting or underlying commitment. Disclosing both reveals patterns and processes that we are unlikely aware of, yet present powerful and devastating outcomes.

D is for Dilemma

I spoke about this in my previous blog, that we are wanting change in our work environment and at the same time we are fearful of the consequence for being the change you are wanting. This creates a dilemma and precipitates a critical choice-point in just about every arena of our lives not just in the workplace. Again, getting clear about what you want and the degree to which you are committed to what you want can mean you begin to detach yourself from the perspectives and interpretations by which you have been living, being and acting. Through detachment you create a more expanded capacity to witness yourself making choices that aren’t in alignment with your own commitment. You begin to distinguish your actions from your thoughts, and intently choose to choose in alignment with what you are wanting.

Detach from Fear

At the New Living Expo, where I spoke about spiritual wounding in the workplace, there were many individuals present who experienced such disappointment, depression, dejection through their workplace. As we spoke it became clear that they needed to become their own advocate; not just in standing up for themselves but by noticing how they may be contributing to their workplace being less than optimal.

One woman asked – “What are some things I can practice before going into a meeting where I feel less than?” I encouraged her to sit quietly and get clear with her intentions – what it is she really wanted from the conversation, and then to feel the quality of that experience in her body of having it already. In this way she can truly embody her intention, and when embodied she’d be more than likely to follow through. Otherwise, the anxiety and fear precipitated by her conflicting commitment would take over and she would lose her nerve and withdraw.

A second person shared that he had used this particular practice and had experienced positive results. He shared that he’d followed through because he was able to stay in alignment with his intention by staying in this embodied experience.

Again, we have to be willing to detach from thoughts that precipitate sensations of anxiety and other discomforts. Habitually we act from these body sensations, hence it’s important to distinguish when we are acting from them and when we are acting from our intention. We know it in our bodies.

Domain of Humanity

I want to be clear with you that we choose to choose what we choose based on the ground of being we stand upon; the precepts of which are either fear-based or essence-based. These precepts reside in the Domain of Humanity.

Utilizing our personal power, we choose from fear or from non-fear. Our current paradigm is fraught with fear-based realities that we presume to be true. Can we detach ourselves from these fear-based thoughts enough to allow possibility to reveal itself? Can we allowing ourselves to expand our comfort zone to include what has yet to be conceived as real in our own thinking?

A fundamental practice that empowers this exploration is to distinguish the roots of your choice-making, within the Domain of Humanity. Just through noticing what is occurring in your body – those sometime very subtle tensions or releasing, you can reveal to yourself whether the current choice is founded on fear or founded on essential wisdom. Only through practice will you be able to reveal fascinating choice-making processes that empower you, in the long run, to self-generate dignity. Enjoy the exploration!

We are rarely 100% committed to what we say we want.

I’m assuming that because you are reading this that to some degree you are committed to the concept of bringing spirituality into business. On a scale of 1-100, where would you put yourself in relation to the degree to which you are committed? If you were 100% committed there would be nothing to stop you and you’d be fulfilled in having reached your desired outcome. However, generally speaking, there are underlying or conflicting commitments that create obstacles to us moving forward towards our stated desires.

These conflicting commitments are in alignment to a desire to remain invulnerable and avoid what we consider undesirable. In essence we want to remain secure and stable within our comfort zones. The degree to which we are committed to our conflicting commitment is the degree to which we use avoidance, distraction, procrastination and denial as strategies; this keeps us doing the same thing over and over, expecting different results. What occurs is a dilemma, the consequence of which is a feeling of being stuck, confused, doubtful and lost. The bottom line is that we are confounded by the dilemma with which we find ourselves.

Dilemma

I’m prematurely slipping in a D word here, because this is where life gets sticky. How one chooses to be with dilemmas will contribute to the inevitable outcome.

When we distinguish what we are committed to from our conflicting commitment we can see that we are at a choice-point. So, on the one hand we want change; on the other hand we want to avoid the undesirable consequences that accompany change. Hence, we have a dilemma. How do we choose? How do we choose to choose what we choose?

What most of us do, because we are unaware of our choice-making process that has brought about this dilemma, is to compromise our stand for what we say we want, at the same time compromising our stand for what we don’t want. We become professional fence-sitters. If you are interested in creating transformation or a paradigm shift within yourself or your organization it won’t happen by using compromise as a strategy.

What becomes clear as you sit with this dilemma, at this choice-point, perhaps with a thinking partner who can see the bigger picture for you, is a couple of things:

  • First, either choice will require surrendering or relinquishing your attachment to the outcome.
  • Second, the consequence of either choice will mean being confronted by vulnerability and loss of whatever you are attempting to hold onto. This is the nature of cultivating spiritual practices within the workplace. It is an allowing of the unfolding of the natural course of things to occur in service to what you say you want. This is also when the practice of faith kicks in, as you begin to consider the possibility of crossing the threshold, anticipating that first step required of you in order to begin this journey.

What’s at Stake?

What I like about working in corporations is that there is far more at stake for individuals, departments and the organization itself to actually walk its talk. The risk is greater and so is the reward. Not unlike any other institution and group of individuals, there is a culture and that culture has rules – some are spoken and some are not. Always – always we are walking the line between cultivating an environment that supports us and one that protects us. Again, if we are looking for a paradigm shift we have to surrender our attachment to this walking-on-a-fence approach to change and really challenge ourselves to practice acting in alignment with our speaking. What’s at stake will be different for each individual and organization. Generally though, we are afraid of losing what we have.

The distinction between business coaching and transformational coaching is that transformational coaching requires you to step into your commitments; to expand your comfort zone; to confront beliefs, interpretations, expectations and assumption that may not serve you or your organization; and to create a practice within which you exercise muscles that support cultivating consciousness and compassion for yourself and all beings impacted by the current paradigm shift. Transformational coaching requires you to be with the BIG-FAT-BE-WITHS that challenge current interpretations regarding personal gain and loss, as well as death of a way of being that no longer serves the highest good of all. It also requires a different way of choice-making in support of your commitment.

To choose to shift the degree to which you are committed by even one degree is enough to allow even baby steps to be taken towards your desired outcome; it’s enough to empower you to be with the anxiety and discomfort that comes with letting go and letting a higher power provide support, the consequence being that the process unfolds effortlessly. This is where the spiritual rubber meets the three dimensional world.

If Nothing Else

If nothing else, cultivating awareness through the practice of noticing will inevitably create profound shifts. Consciousness generates a greater capacity to change, to create and to generate from an empowered stand. This stand is grounded in a conviction to follow through with intent. It is far more powerful than just wishing and hoping for change to occur. A fascinating phenomenon that is challenging to grasp from a logical/rational perspective is that by intentionally increasing your awareness of what you are wanting, and bringing yourself – your being into alignment with your intention creates a vibrational modification in yourself and your environment. This in itself generates profound shifts beyond your wildest imagination. What isn’t in alignment with that vibrational state will either shift or it will disappear. Transformation at its finest!

Consciousness results in self-realization that we hope will translate into self-actualization. Without acting in alignment with our realization – well, all things will remain the same except for the fact that we know more then we use to. As I said above, if you shift how you are being to be more in alignment with your highest knowing, this in itself is transformational. You don’t have to overtly attempt to change your world or your organization. Just notice, shift and allow. This in itself is bringing spirituality into business.

Editor’s Note: Dr. Rosie Kuhn will be speaking on the topic of “Spiritual Wounding in the Workplace” at the San Francisco New Living Expo, Concourse Exhibition Center, Room #7, San Francisco, April 29th, 2011 at 7:00PM.