Posts Tagged ‘effective business’

Help – it’s just more ROI!

by Guy Ralfe on July 29, 2009

Help maximize the return on investment

Description of Help (v):  to give or provide what is necessary to accomplish a task or satisfy a need; contribute strength or means to; render assistance to; cooperate effectively with; aid; assist:

Help is surely something that you would like to have in abundance in your personal and your business endeavors. Have you reflected on how much help is around us, and what it is to us?

Last week I led a value workshop for, hopefully, a future client. Our sales lady has been in communication with this organization for over a year now and in an effort to offer them help to facilitate moving forward with a deal a one day Value Workshop was suggested to help them identify their solution needs. We used a method called Pain ChainsTM developed by Keith M. Eades. This organizational assessment method enables you to evaluate the impact and value of an organizations pains. The concept is that pains in an organization are felt by individuals within the organization. These pains are often as a consequence of some other interdependent individual’s pain within the organizational process chain.

As an outcome of the value assessment, one of the pain chains the participants estimated, increased the costs at around 7% of payroll and another contributed to the loss of revenue in the order of 8-10% of revenue in a primary division. This accumulated cost, in a single year, far outweighs the solution costs and to think that they have lost a year already in indecision and likely another year between making a decision and realizing the benefits of which ever solution they choose. Ironically this organization helps their clients through their product and services offering in a very similar way.

At the end of the value workshop we asked for feedback and all responded very favorably to the exercise and how it had opened their mind to the impact of their problems and the urgency with which they needed to address the situation. However one particular individual’s feedback really stood out – while very enthusiastic about the outcome of the workshop and what had been revealed to him he concluded that “ …there was nothing in the session that we couldn’t have done ourselves!

That assessment is 100% correct, but what it doesn’t take into consideration is at what cost to you and your organization. Yes anyone can do just about anything given enough time, but time is the one thing we have no control over which makes it scarce and expensive. That is why we need help and that is why when we get help acknowledge it and realize how much it is contributing to your Return On Investment (ROI)!