Posts Tagged ‘Leadership’

Character and Personality #9: Negotiator

by Gary Monti on August 31, 2010

Of the core competencies, the capstone trait for a leader is the ability to negotiate. Humility, courage, and competency, traits listed in the immediately previous blogs, all come together to support this capstone trait. This is no simple task!

An Emperor’s View

The Roman Emperor, Marcus Aurelius, reigning from 161 – 180 A.D, stated the task well in the opening to Chapter 2 of his Meditations.

Begin the morning by saying to thyself; I shall meet with the busybody, the ungrateful, arrogant, deceitful, envious, unsocial… (For we) participate in the same intelligence and the same portion of the divinity…(and) we are made for co-operation, like feet, like hands, like eyelids, like the rows of the upper and lower teeth. To act against one another then is contrary to nature; and it is (in) acting against one another…(we become) vexed and… turn away.

That’s easy for him to say! He’s never had a room full of people in a meeting looking down as if they are praying when they actually are taking an electronic hit from their Crackberry with the same desperation of an addict with a crystal meth pipe. (Actually, he had his own problems with people being preoccupied while the Empire was starting to crumble. I just needed to vent regarding one of my personal annoyances when working to hold a team together over whom I lack direct authority.)

Aurelius goes on to explain why finding common ground is so important.

Remember how long thou hast been putting off these things, and how often thou hast received an opportunity from the gods, and yet dost not use it. Thou must now at last perceive of what universe thou art a part, and of what administrator of the universe thy existence is an efflux, and that a limit of time is fixed for thee, which if thou dost not use for clearing away the clouds from thy mind, it will go and thou wilt go, and it will never return.

“Think!” is the short version of what Aurelius is saying. “What do you believe? What’s the goal? What principles are at play? What technologies are needed?” is a slightly longer version.

Negotiations

What is needed is the creation of a link between what motivates people and the goals the leader must achieve. Aurelius understood a rallying point was needed; something each stakeholder wants before everything else.  Creating an opportunity for stakeholders to gain what is burning inside them is what leads to proactive behavior. When the flow of all this is right it leads to distributed decision making and powerful group wisdom.

The Challenge

Here’s the trick, or should I say, the challenge. Aurelius knew he had only so many hours in the day. He also knew expecting people to change is a waste of time. The challenge was creating a common bond knowing different people want different things. Some want to work on a bleeding-edge project, others want money, still others want as much personal time as possible, and it goes on and on. Like Aurelius who worked to hold the Empire together, leaders must spend their time getting to know the wants and desires of key stakeholders and creating the aforementioned link. But the leader must be careful. Without a personal anchor, s/he can be pulled in a thousand directions. This is why humility, courage, and competency are “must-haves” for successful negotiations

Gary Monti PMI presentation croppedWith over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator
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Week In Review – Aug 22 – Aug 28, 2010

by Magesh Tarala on August 29, 2010

4 steps to effective Disaster Recovery planning

by Marc Watley, Aug 23, 2010

IT executives today are, in fact, increasingly faced with the threat of disasters – whether natural or man-made. As organizations – and their customers – increasingly rely on database, server, and IP-connected applications and data sources, the importance and responsibility of maintaining continuity of the business infrastructure and limiting costly downtime in the event of a disaster, is paramount. Read this article to get a high-level, best-practices overview of the DR planning process. more…

Character and Personality #8: Competency

by Gary Monti, Aug 24, 2010

A good leader is also a good politician, one who finds a way to thread through a situation to reveal a path that, when followed, benefits the common good. Competence pulls technology and sophistication together so that one person can meet another person’s needs, i.e., a connection comprising the humanity of the stakeholders who need and commit to finding a solution that works. more…

Social Media and Tribes #9: The fear factor

by Deepika Bajaj, Aug 25, 2010

Even professionals who have gone through many technological innovations in the past don’t find the idea of being transparent and authentic over social media too appealing. They were worried about identity theft, making a wrong impression on a potential employer and above all were overwhelmed by the friend requests on Facebook. These are valid concerns, but not an excuse to avoid social media.  more…

Flexible Focus #16: The decision trap

by William Reed, Aug 26, 2010

Ambiguity causes anxiety in those who are inflexible, and creates possibilities in the minds of the people who have flexible focus. Tolerance for ambiguity drops when you have to make a decision. Urgency adds pressure, and when the decision affects the core areas of your life, you can feel as if you are lost in a labyrinth of choices. Your decision sets the wheels in motion, whereas with indecision the wheel turns without you. Read about the Six Criteria for Decision Making to stay in motion and steer the wheel. more…

Investment Value

by Steve Popell, Aug 27, 2010

In a previous post, Business Valuation in Divorce is Different, Steve discussed why Investment Value is more appropriate in the context of family law.  But, this method is not just for divorcing couples.  In any situation in which the party acquiring an interest (or a greater interest) in a company will become (or continue to be) part of the management team, Investment Value is often the most appropriate method.  Read this article to find out why. more…


Magesh is an accomplished software professional focused on building enterprise value through creative use of technology. Magesh enjoys working with people and is passionate about bringing out the best in everybody to achieve results that are larger than the sum of individual accomplishments.
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Character and Personality #8: Competency

by Gary Monti on August 24, 2010

Delivering the goods is the final judgment for leaders. This means in addition to charisma there needs to be character strength and competency. Competency means, “to be fit for (Barnhart Concise Dictionary of Etymology).” This can be challenging because of the number of boundaries present, which can be fluid and not always precise. In general, though, the boundaries can be looked at as those between technology and sophistication.

Technology

“Technology” comes from the Greek “techne” and refers to a craft or skill for getting things done such as farming or carpentry. So, technology has to do with the rules for getting things done, for implementing. This is why tools are also called implements. There is no reflection of greater truths. It’s just about what it takes to get something done, e.g., the creation of a circuit board. A competent leader is keenly aware of the need to pay close attention to the technology and its implementation since the devil is in the details. Does the leader need to be technically competent? No. The leader can be surrounded by those possessing technology and a willingness to work together to bring about the product (more on that later). Does this mean that technology is trivial – far from it. The technology can exist outside of the leader.

Sophistication

“Sophistication” comes from the Greek “sophia” and means “wisdom”. A leader needs to be sophisticated which has a great deal of humility associated with it (see blog on humility). In other words, a competent leader is aware of the limits present in a situation, including his or her own.

Wisdom has a depth to it that goes beyond technical competency. A competent leader understands that in a complicated situation there is more than one truth system at play. In fact, there is at least one truth system for every belief system present.

Competent Leadership

A competent leader finds a balance among the technologies and truth systems present. An earlier blog on change management references Henry Kaiser and his ability to lead in bringing Liberty ships to life in World War II. Aristotle referred to this type of person as a good politician, one who finds a way to thread through a situation to reveal a path that, when followed, benefits the common good.

There is a fluidity to a leadership situation. To be competent means to be grounded in the right set of principles with the right priorities and be able to flex with the situation. There are no rules for that. There is no technology.

Maybe you can see why it is so important to be able to answer the question, “Who are you?” discussed in the blog on Panic and Self-Doubt. Unlike technology, sophistication must be within the leader.

The importance of technology then is a reflection of sophistication. A reflection of the balance within and among the leader and stakeholders involved, including the team. Competence pulls all of the above together so that one person can meet another person’s needs, i.e., a connection comprising the humanity of the stakeholders who need and commit to finding a solution that works.

Gary Monti PMI presentation croppedWith over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator
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Week In Review – Aug 15 – Aug 21, 2010

by Magesh Tarala on August 22, 2010

4 tips for selecting the right consultant

by Brian Beedle, Aug 16, 2010

Vendor selection process can be an arduous, time consuming, and stressful task.  Receiving quotes that run the gambit of the budgetary spectrum, deciding which product will give your company the biggest bang for the buck and wondering if saving a dollar or two is really worth the frustration of finding the “right partner”.  Every Project Manager has dealt with these issues. In this article, Brian lists some key points may provide some clarity and assist with narrowing the decision-making process when seeking a value-added business partner. more…

Character and Personality #7: Courage

by Gary Monti, Aug 17, 2010

Tiger Woods’ difficulties with his swing and Mark Hurd’s (HP’s CEO) inability to fill out expense reports correctly can be traced back to complexes. In a very public way they both show how trying to succeed simply by ego has limits and the desire to be complete as Self will, when denied, erupt and wreak havoc without any regard to the consequences. more…

Working Hard – Still no progress?

by Vijay Peduru, Aug 18, 2010

According to most economic historians, the Industrial age ended about 20Yrs ago in 1989 when the Berlin wall came down and the internet came up. In the industrial age, working hard meant, using our body and working long hours i.e physical labor. The easiest way to do hard work in the post industrial age, is to love change, train ourselves to love challenges and question the status quo all by using and exerting our mind. more…

Flexible Focus #15: Karma and Connections

by William Reed, Aug 19, 2010

You reap as you sow. Therefore if we want to achieve positive results, you need to think, speak, and act positively. There is also collective Karma, which is often thought of as collective fate, but more constructively can be interpreted as collective action. Things are connected in ways that are not always obvious. Even when the connections are not obvious, it is possible to take small actions which use the butterfly effect to create good Karma. more…

A diverse workforce: The smart thing to do

by Robert Driscoll, Aug 20, 2010

Diversity in the workplace should not be limited to race, gender and age, but differences of views and personalities as well. If this diverse workforce is guided properly, they will share their unique knowledge and discuss their differences rather than what’s common between them. This will lead to generating innovative ideas that could potentially change the marketplace you are in. more…


Magesh is an accomplished software professional focused on building enterprise value through creative use of technology. Magesh enjoys working with people and is passionate about bringing out the best in everybody to achieve results that are larger than the sum of individual accomplishments.
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Character and Personality #7: Courage

by Gary Monti on August 17, 2010

Tiger Woods’ difficulties with his swing and Mark Hurd’s (HP’s CEO) inability to fill out expense reports correctly could have a great deal in common – complexes. With Tiger there was admission of adultery repeatedly with different women. Hurd’s situation was different and a lot more bizarre since he settled out of court for sexual harassment in which there was no sex (this was validated by the woman who was the victim and accepted the settlement) and which did not meet HP’s criteria for sexual harassment.

However, he did spent $20,000 on the woman that was mis-reported and could have been a clerical mistake by his assistant since nothing apparently happened. Is that clear to you? If it is, let me know how you figured it out.

In a very public way they both show how trying to succeed simply by ego (the parts of the psyche that have been developed and are the basis of initial career development) has limits and the desire to be complete (integrate the parts of the psyche pushed down to please others) as Self will, when denied, erupt and wreak havoc without any regard to the consequences. In both cases it was sexual indiscretion (or at least in Tiger’s case since Hurd didn’t really do what he settled out of court for and over which he left his job as CEO of one of the world’s top computer firms.)

The bigger issue is the repressed parts of the psyche yelling, “Hey, over here! Ignore me at your own peril!”

Is there anything unique about how they both are behaving? No. As we go through life we all experience the same self-sabotaging behavior in some form (which doesn’t have to be sex) at one time or another. So, empathy is the order of the day for both gentlemen.

A healthy leader embraces his/her complexes and actually works to provoke psychic integration. Most of us, though, step away from doing this proactively due to fear over loss of security, position, control, power, money, or something else to which we are clinging. The belief is it is easier to just keep on doing more of the same hoping that it will work for us as it has in the past. Nothing could be further from the truth.

Refusal to listen to and address those noises coming out of our psychic basement can have disastrous results. For most of us, though, it feels easier to just do something equivalent to turning up the stereo and drowning out the sounds, hoping those things that go bump in the night will just go away. When we do that those entities in the basement just get angrier and stronger. They combine to form what Jung called complexes. Eventually, these complexes break down the cellar door and burst onto the scene. Usually they time it when we have company present; company important to maintaining our hold on what feels important. A real train wreck results.

A term used for these embarrassing situations is “acting out.” A complex sweeps over us and we become a bystander watching the strange behavior play itself out. That is what Woods and Hurd have done – acted out. A common response in trying to repair the situation is to pretend the complex isn’t there and diminish the significance of the problem. The dark cellar is avoided. Ego-based behavior continues until something technical is done to try and stay off-topic, e.g., get a new coach to work on one’s swing. Sounds nice but if the issue is due to a complex, it will just sit there nudging Tiger poking with a stick with every attempt at swinging correctly until the healing occurs.

An Inside Job

A recurring theme throughout these blogs is what occurs in the business world is a reflection of something going on internally. Hurd and Woods exemplify this. In line with this it is sad to see HP’s response to the situation (but that is fodder for a later blog on honesty). So, if the business, career, etc., is to be saved what’s the answer? Save yourself rather than the things you want to cling to. Do it proactively. Do it daily.

Courage

When Woods spoke publicly for the first time after the car accident and coming out of rehab he spoke with wisdom and humility. He owned having drifted away from himself and others and believed the solution was returning to his Buddhist roots. He nailed it! Does everyone have to be Buddhist? No. What’s needed is finding a path that leads to opening the cellar door and inviting those scary entities up into the light to integrate into a life in community.  The big surprise at that point is seeing there was nothing to be afraid of and those hidden parts are actually quite powerful and beautiful! In line with this, good book that is a simple read is “When Things Fall Apart” by Pema Chodron.

There is one caution, though. You could find out there is a need to do something different, requiring a letting go or transformation of the things being held onto. There’s no way of knowing without taking the journey. The one guarantee is NOT taking the journey will insure the loss of those possessions. This is one reason why I put such a heavy focus on risk management.

Change Management

So what are the implications of all this for business? Here’s the big secret.  The piper has to be paid. There is no easy road. Smart money bets are on the leader that not only opens but takes off the cellar door and works to be complete.

Is this difficult?

Yes.

Can there be pain associated with it?

Guaranteed.

Is it rewarding in terms of becoming happy, trustworthy, competent, and capable of being a good team player as well as a leader?

Absolutely.


Gary Monti PMI presentation croppedWith over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator
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Character and Personality #6: Humility

by Gary Monti on August 10, 2010

When conducting workshops on complex projects a common question is, “What characteristics must a leader have?” The next few blogs we will break away from temperament and cover several of the important character traits. The first is humility.

Conversations around this word can be all over the map. When asked for synonyms responses include “submissive,” “quiet,” and “unassertive,” and “cautious” to name a few. Let’s see if some clarity can be brought to the situation.

“To Serve”

We took a peek at humility in an earlier blog referring to samurai. “Samurai” means “to serve.” Samurai were humble. They knew their limits and worked within them. Getting the picture? If not, maybe it will become clearer by looking at one of my favorite quotes which happens to be anonymous:

“There are two types of people in the world – those who are humble and those who are about to be.”

Humility has less to do with affect (how we look to the outside world, e.g., quiet) and more to do with awareness; specifically awareness of one’s limitations. One reason teams come about is humility. Together we can work beyond our individual limits. Being humble, we can also pay attention to real boundaries and calculate how to push on them.

Humiliation

This all sounds well and good. But isn’t there an element of truth ringing in the words “submissive,” “unassertive,” etc.? No.

The meaning of humility may become clearer when compared to the word it is commonly confused with  – humiliation. There are two parts to the meaning of each word. The first part is the same, “To go to a small place.” It is in the second part where the words differ dramatically. With humility I choose to go to that small place. With humiliation…you probably have guessed it…I am pushed there by someone else!

Nice People Apparently Doing Bad Things

These definitions are morally neutral. Let me explain. You might know of a couple going through the following situation. One member (A) of a couple gets the job offer from heaven! The problem is it requires uprooting and moving to another city. This can humiliate the other partner (B) who might ask, “What about me?” Assuming A is free of any malicious thoughts of manipulating B, B still is saddled with an unfairness that needs to be addressed.  The challenge of interdependence is present. (For more on interdependence, see William Reed’s blog.) B is going to have to take a risk in order to work interdependently with A.

Fast-Paced Organizations

This issue shows up on the job on an almost daily basis. When a company says they are fluid, flexible, and fast-paced and will work to meet or exceed customer needs a set of questions comes to mind including, “Is the leader humble?” and “Does the leader watch for potentially humiliating situations and work with those who get pushed there?”

The principles by which the leader lives come into play. In the blog on navigating through change management the need for the leader to be steadfast, open, and available is discussed, i.e., the leader staying humble and stable – serving as a reference point for those who are feeling a bit humiliated as well as those who are getting to stay on their chosen path. Both groups of people are part of the success.

The Payoff

It is hard to overstate how much humility combined with interdependence contributes to creating a powerful team. Trust is present which fuels a feed-forward instead of a looking-back-and-wondering-what-happened frame of mind. The awareness of limits leads to better decision-making so not only is the team moving faster there is a higher probability of sustaining success. So, the next time humble pie is being served consider asking for a second slice.

Gary Monti PMI presentation croppedWith over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator
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Week In Review – Jul 18 – Jul 24, 2010

by Magesh Tarala on July 25, 2010

Your readiness for managing your supplier after the negotiation

by Brian Superczynski, Jul 19, 2010

Organizational needs are routinely satisfied by external vendors. Letting the vendors manage the relationship will be like the tail wagging the dog. It will lead to serious issues not limited to mushrooming cost. Vendor management includes the negotiation process before the contact is signed, having an organizational structure to manage vendors and having an mature process to monitor the lifecycle of your agreements. more…

Character and Personality #3: Orientation and Energy

by Gary Monti, Jul 20, 2010

Two major components that go into determining one’s temperament are Orientation and Energy. Orientation refers to how we prefer to interface with the outside world. The two approaches are Judging (don’t confuse with Judgmental) and Perceiving. Two possibilities for gaining energy are Extroverts and Introverts. A person can have a combination of these traits and of course these are not the only once – there is a whole slew of these. Understanding these traits will help you manage people and teams better. more…

Social Media and Tribes # 6: Changing the world is addictive

by Deepika Bajaj, Jul 21, 2010

A tribe is constituted of people who care about a specific topic or interest or looking to bring a specific change. Tribes are needed to change the world and social media has created tremendous opportunity to create and lead tribes. Read this article to understand how to gain advantage using social media and not get simply distraught by its demands. more…

Flexible Focus #11: The Principle of comprehensiveness

by William Reed, Jul 22, 2010

In this article you will find an optical illusion. As you increase your field of vision, you will be able to see more white dots. The message here is, you need the ability to see the big picture, the details and the relationships all at the same time. Mandala Chart can help us regain our bearings by seeing our business comprehensively. This will enable us see the opportunities that are never obvious, because the exist in the spaces between. more…

Author’s Journey #31: Managing and Marketing information products

by Roger Parker, Jul 23, 2010

Information products are an author’s best friend; they offer far more profit potential than authors can earn from book sales alone. Last week, Roger’s post explored the 3 main issues involved in creating profitable information products: copyright, format, and topic. This week’s post takes a look at creating a process to produce, market, and schedule information products. more….


Magesh is an accomplished software professional focused on building enterprise value through creative use of technology. Magesh enjoys working with people and is passionate about bringing out the best in everybody to achieve results that are larger than the sum of individual accomplishments.
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The Foundation Principles of a Leader

by Robert Driscoll on July 14, 2010

In my last post, I talked about the pillars of success to help start your venture.  In order to make sure that the pillars stay up, you have to have a solid foundation, which are the principles of the leader.  These principles are: integrity, credibility, attitude, teamwork, excellence and vision.

In order to become a leader, you must have integrity.  Without integrity, you won’t have any followers.  Your integrity is your brand not only within your company, but in the marketplace with your customers as well.  As a leader, you are constantly building it and making it better.  You create, maintain and build your integrity throughout your career, but it only takes one unethical act to destroy it.

As you build and improve your integrity, you start gaining credibility not only within your organization, but with your customers as well, as you keep and fulfill on your promises.  You can’t have integrity and build your credibility without the right attitude.  You need to know how to build people up and help them overcome challenges and go above and beyond to not only create opportunities but create success as well.  An organization with smart people with the right attitude in an organization will go much farther than an organization without.  Sounds simple, but great people with the right attitude are the hardest, and most important, assets to find in a business.

A leader with integrity, credibility and the right attitude with a group of people following them who also have the right attitude must be able to create a teamwork environment.  Employees who are able to effectively work together allow a company to accomplish tasks and meet goals that would be very different, if not impossible to do, as individuals.

Being the leader of a company, you must strive for excellence.  You should constantly push to improve your product and services in the marketplace.  Not only listen to your employees recommendations, but more importantly, your customers as well.  Use these recommendations to continually improve your products or services.

In doing all of this, don’t forget about your company’s vision. Always remember it and ensure that your colleagues and employees practice it, believe in it and share it with your customers.  As a leader, you must be able to not only share the vision with others but also make sure it its being followed and practiced.

We all have skills and capabilities that help our organizations, but none of us are perfect.  If you can master most of these, along with the pillars of success, you will not only be an effective leader, but will create a company with effective employees helping you build a successful business.

robert_driscoll_color This article was contributed by Robert Driscoll, co-founder of Active Garage. You can follow Robert on Twitter at rsdriscoll.
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Week In Review – Jul 4 – Jul 10, 2010

by Magesh Tarala on July 11, 2010

4 Effective cost saving techniques in a down economy

by Brian Beedle, Jul 5, 2010

In these uncertain economic times, it is imperative for businesses to cut costs to maintain profitability. Prudence in what is cut will help us be positioned to return to “normal” business cycle. With that in mind, Brian has short listed 4 simple cost saving areas that every IT organization should consider. more…

Character and Personality #1: Emotionality

by Gary Monti, Jul 6, 2010

WOW… another great  article from Gary! Strong leaders are not without emotions. But they are able to validate their emotions with their principles at play. This helps them deliver an honest expression of emotions with a statement of underlying principles (agenda). This supports communications, while emotionality tears the community apart. more…

Social Media and Tribes #5: Social by Intention

by Deepika Bajaj, Jul 7, 2010

Participating and being active on online social media does not have to be detrimental to your career. If you can watch what you say, you can create a reputation you desire. Social media is a tool to build relationships and take them offline to build stronger relationships. more…

Flexible Focus #9: The magic of mindset

by William Reed, Jul 8, 2010

Having a point of view enables us to be very clear on where we stand. But it also give us the tendency to believe our point of view is the only correct one. Inflexibility over view points can put people on the warpath. Flexible focus gives us a strategic advantage, opens your eyes and lets you frame and reframe. more…

Author’s Journey #29: Research Tips – How do other authors profit?

by Roger Parker, July 9, 2010

Very often, you don’t have to reinvent the wheel. Researching and following what other authors do to profit can be valuable. more…


Magesh is an accomplished software professional focused on building enterprise value through creative use of technology. Magesh enjoys working with people and is passionate about bringing out the best in everybody to achieve results that are larger than the sum of individual accomplishments.
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Character and Personality #1: Emotionality

by Gary Monti on July 6, 2010

How does it strike you when there is difficulty and someone says, “Oh, it’s just a communication problem.” Where did that world “just” come from? Is the working assumption communications is effortless, straightforward, and accurate over 90% of the time? My experience says otherwise. I’ve found there is a very common behavior that poisons communications especially in times of change – emotionality. But wait, aren’t emotions healthy? If so, what is the difference between emotionality and honest expression of feelings?

Sorting out the difference and being a leader requires wisdom and a working knowledge of both character and personality along with the interplay between the two. This is the pond in which we will swim in this new blog series.

Can We Talk?

Alfred Korzybski, the founder of general semantics, found that as stress increases; the desire for valid information increases in terms of both amount and frequency. However, unless one has a strong, positive character the desire to actively communicate goes down. People retreat inward. This isn’t to say they shut up. Rather, there is an ever-increasing absorption with the question, “What is going to happen to me!?” Minds start racing and projections of the most horrible kind can take over.

While there might be a great deal of talking there actually can be a dramatic drop in communications. Others become objects seen as helping or hurting us in getting to a stable position.

Understanding what contributes to communications or its breakdown helps a leader decide how to plan and execute the next move. This is where character and personality come into play.

Character vs Personality

Character is the inward set of rules by which one operates. In game theory it refers to one’s rationale for making decisions. This is a bit oversimplified but will work for now. “Character” is a rather neutral term. A hardened criminal has a character just as the judge who sends him to prison. Unless stated otherwise, in these blogs “character” refers to rules grounded in professionalism, empathy, and compassion.

Personality comprises the way we choose to gather information and interact with the environment. To contrast: two people can have similar character traits, e.g., the desire to serve mankind, but have very different personalities for expressing it. One could become a therapist while the other becomes a contractor who builds libraries.

Let’s use this context to examine emotionality.

Emotions vs Emotionality

Emotions are quite valuable. They reflect the variance between our expectations and the current state of affairs. Frequently, these expectations are driven by our personalities. For example, if a municipality with limited funds must choose between a mental health facility and building a library the therapist and contractor could violently disagree as to how best to spend the money. They risk falling into emotionality.

Here is where character comes into play. Leaders look at their feelings and ask, “Are they appropriate for the principles at play?” Essentially, the principles come first regardless of the consequences and emotions are expected to shift accordingly. (Important tip: Reads easy, does hard.)

With emotionality decisions are made based on feelings and seeking to either get relief from or indulge them. Think of a two year old trying to get the upper hand.

Where this leaves us is: an honest expression of emotions with a statement of underlying principles (agenda) supports communication with others while emotionality tears community apart.

If it feels like your project is an adult day-care center and you are wondering what to do just send me an e-mail at gwmonti@mac.com or visit www.ctrchg.com.

Gary Monti PMI presentation croppedWith over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator
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