Posts Tagged ‘management’

Before you fight them… Choose them wisely!

by Himanshu Jhamb, Mar 8, 2010

Not all customers are created equally. While some are very rewarding to work with, others are a drain on your resources. We need to pick them wisely and conserver our resources to fight the good fight. When you see your competitors taking on high maintenance clients, remember Napolean Bonaparte’s quote: “Never interrupt your enemy when he is making a mistake”. more…

Change Management #7 – Products: A tip to assure Darwinian survival

by Gary Monti, Mar 9, 2010

In this concluding post of the seven-part series, Gary draws a parallel between Darwin’s theory of natural selection and product management. Gold plating requirements and succumbing to feature creep will ensure failure and end up the dodo way. But following the natural selection way will ensure survival. more…

Once I make a commitment…

by Himanshu Jhamb, Mar 10, 2010

You are measured by your ability to keep your commitments to others. This is possible only if you possess the integrity. It is easy to understand the concept of integrity in physical structures and Himanshu provides a couple of examples in this article. Just like the lack of integrity will cause a structure to collapse, lack of integrity in your life will cause it to collapse. The bollywood actor’s dialog may help you maintain your integrity – he says “Once I make a commitment… I don’t even listen to myself”. more…

Dancing for your Tribe

by Guy Ralfe, Mar 11, 2010

First off, hearty congratulations to Guy for taking the leap in to entrepreneurship. We wish him the best in his new endeavor.

Reflecting upon how he was able to make the transition to his new career, Guy credits the power of networks for his ability to make such a drastic change. Luck does not come calling, but is a factor of who you associate with. Associating with the right tribes and creating an identity that is portable across tribes, is essential component of success. So, get started and make some noise, tweet, call someone – get out there and pick your opportunity – Dance for your tribe! more…

Author’s Journey #12: How to create a content plan for your book?

by Roger Parker, Mar 12, 2010

Before you can write your book, you need to create a content plan for your book. Mind mapping makes it easy to identify and organize your ideas. In this article Roger explains how he used a three step process to successfully create a content plan for his book using Mindjet’s MindManager and Microsoft Word. more…

Magesh is an accomplished software professional focused on building enterprise value through creative use of technology. Magesh enjoys working with people and is passionate about bringing out the best in everybody to achieve results that are larger than the sum of individual accomplishments.

Tagged as: active garage, business, Business Management, business planning, Business Strategy, Entrepreneurship, execution, gary monti, Guy Ralfe, himanshu jhamb, http://activegarage.com, Innovation, management, purpose, roger parker, Writing for Business

Ever wonder who is in charge when you repeatedly try to change business rules and nothing happens? It can be maddening! You call the meeting, everyone agrees to make the change and then nothing happens. It feels like Sisyphus rolling that huge rock up the organizational hill only to have it roll back down again and again and…

The solution has two components – what to do and how to do it. The “what to do” comprises integration of three sets of business principles. The “how to do it”  balances all the solutions from the previous five posts in this Change Management Series.

What To Do: Align Business Principles

Three sets of business principles are tiered and integrated. They include:

• Business Modeling describing the rationale of how an organization creates, delivers, and captures value in a holistic manner.
• Business Process Management aligning all aspects of an organization with the wants and needs of clients. Specifically, integrating the business rulesets (see below) from the various disciplines.
• Business Rules and Rulesets include the individual rules defining or constraining some aspect of the business and the rulesets that are a collection of individual business rules focusing on the same business activity across the organization.

For example, an outsourcing approach (business model) is chosen for a particular project. The management of vendors will involve both engineering and purchasing. The interplay between engineering, purchasing, and the vendor must be defined (business process management). Success lies in the detailed management of the situation.  Engineering and purchasing must combine their criteria (business rules) into a cohesive set (Business Ruleset) keeping the vendor consistently focused on providing value.

Notice how when we get to the most detailed level, Business Rules and Rulesets, they circle back to the most strategic level, Business Modeling. Let’s put that to use in determining “How To”.

How To Do It: Changing The Business Rules

Performance on this project is akin to mud wrestling! At one moment it feels like there’s a grasp on the situation and then the next moment – whoops – either stance, grip or both are lost.

The solution is learning how to referee and let the people in your organization produce the results. Specifically, take the recommendations in the previous 5 posts and perform them in the reverse order.

To produce a sustainable, stable set of business rules and processes focus on quality and risk as mentioned in the fifth post, “Projects: Three Tips to Avoid Creating Frankenstein”.

Is it easy? No. You are dealing with human nature. Use the solutions from the fourth post, “People: Building a Team with Dr. Jekyll and Mr. Hyde” to gauge the limits of people and resources available, decide on trade-offs, and finalize goals.

If technology is part of the process implementation remember the remedies in the third post, “Technology: Too Good To Be True…Two Deadly Misconceptions and Their Remedies”

Keeping the project from becoming a chaotic mess requires a balance between letting people “go at it” and settling down to build some results. Act as described in the second post, Morphing Organizations: The Executive Samurai and Complexity Theory

Finally, you must be unshakable Do this by knowing your goals, values and beliefs. It sets the context. Lead the way as described in the first post Leadership: Navigating With an Executive Map and Compass

All this is done for one simple reason: to present something of value to the customer. In the seventh and final post of this series we will look at the product.

If this has been beneficial, if you have any comments, or just find this as fascinating as I do then send me an e-mail at gwmonti@mac.com or visit www.ctrchg.com.

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With over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator

Tagged as: active garage, business, Business Management, business planning, Business Strategy, Change Management, Leadership, management, possibilities, Strategy, www.activegarage.com

Is your change leadership transforming your company into a front-runner in your market niche or turning it into aversion of Dr. Frankenstein’s monster? How do you even go about answering this question? What’s your reference point? Is it reliable?

Mary Shelley’s protagonist, Victor Frankenstein, combined with three project management principles, scope management, quality management and risk management, can help answer these questions and keep you and your organization on the right track. By following these principles your organization’s performance will have two important characteristics – Sustainability and Stability.

Frankenstein

Victor Frankenstein suffered from an extreme case of hubris. He was caught up in appearances. He wanted all the glory. He pulled pieces and parts together to create something that breathed and moved and ended up being a demented testament to his limited genius. The monster lacked human spirit. In the end, his creation was the source of his downfall.

Scope Management

The human spirit that was missing in the monster stands out clearly when examined in terms of leadership (see the Leadership post, the first in this series.)

From that blog you may recall the magnetic north for the executive compass comprises the leader’s beliefs and values. For Dr. Frankenstein they were ego, pride, and vainglory. The team (society) was shut out. His only worry was about what he would get from the situation. With that attitude no matter how hard he worked failure was certain.

To be successful the needs of all relevant stakeholders must be included when creating a scope of work that is going to transform your company. This includes competitors as well as clients. Knowing the competition is just as important as knowing your customers.  Success also includes your needs being met as part of the outflow of providing opportunity for others.

Quality Management

So how do you know if changes are moving in the right direction? The answer is simple. Your work must be sustainable. A synonym for “sustainable” is “quality management.” With quality management deliverables are defined in measurable terms consistent with the scope of work. This is the same scope of work that includes all stakeholders.

Going back to the Leadership post, the plan is the arrow on the executive compass that points the way. Quality underpins the plans credibility. It is incorporated into the overall change strategy as well as day-to-day management.

Dr. Frankenstein’s compass was useless. It was unable to provide meaningful direction. His plan was unsustainable.

Risk Management

The final component needed is stability. A synonym for stability is “risk management.”

Dr. Frankenstein’s work lacked stability. He worked in isolation. He lost his connection with society. All his work was self-referencing.

Why is this so important? Recall the dancing terrain from the Leadership post. Complex situations have a terrain that is constantly shape-shifting. There is too much for one person to map reliably and keep current.

Success requires everyone in the organization to be eyes and ears for new, changing information that can keep the map current.

With an accurate map the organization, under your leadership, can plan how best to deal with threats and opportunities present. This is risk management. Executing the risk management plans provides stability.

In the next blog we will look at process management’s place in change management. If this blog has been beneficial and you would like more information or care to comment send me an e-mail at gwmonti@mac.com or visit www.ctrchg.com.

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With over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator

Tagged as: active garage, business, Business Management, business planning, Business Strategy, Frankenstein, leaders, Leadership, management, possibilities, quality, Quality Management, Risk Management, Scope Management

Your journey through change can have a great deal in common with the experiences of Dr. Jekyll’s friend, Mr. Utterson from Robert Louis Stevenson’s The Mysterious Case of Dr. Jekyll and Mr. Hyde. Like Utterson, you see strange behaviors emanate from areas managed by people whom you’ve come to know and trust. At first there is a wondering if some outside force is affecting the person. A concern, a desire to check in and offer help sets in. Eventually the awareness develops that the strange behavior is coming from the trusted person himself.

Your plate was already full with external challenges. Now the human terrain in your organization is changing as well! (For more on terrain changes see the Leadership blog ). Let’s briefly explore this human terrain and examine Dr. Jekyll, Mr. Hyde, their dilemma, and possible solutions.

Dr. Jekyll

Normally, we all want to do well and fit in socially. We are wired that way at birth. An interesting twist to that wiring is it varies from person to person. We each are whole and have free will but we have a neurological bias towards how we see the world and process information. This means some tasks we take to naturally and others are more challenging.

For example, one person may be great with big ideas while another person excels at running things on a day-to-day basis. If we are lucky the parts of our psyche where we excel are consistent with what our parents, teachers, etc., consider good and get emphasized. That is Dr. Jekyll. He feels complete.

We launch our career and settle down to a particular life style through which we move as Dr. Jekyll. But what about those other parts? Do they just lie around? Hmmm…let’s explore.

Mr. Hyde

While Dr. Jekyll is developing, the undesirable or more challenging parts get pushed into the shadows as if they never existed. That is the Mr. Hyde. The longer Mr. Hyde is pushed down the greater the fear associated with using those traits.  Remember, Dr. Jekyll feels complete and in control. To compound things, the developing Mr. Hyde takes extra effort since traits are weak from under-development. The stage is set for the dilemma.

The Dilemma

People tend to migrate to positions emphasizing their Dr. Jekyll. It can be very upsetting when the business demands complex changes requiring Mr. Hyde to be invited to join the team.

Take the Dr. Jekyll examples from before. A team member may simply want to know what the rules are and his eyes glaze over at the thought of a strategy meeting. A manager excellent at strategizing gets bored with details.  Neither cares much for how the other operates. This aggravates you because with complex terrain changes you need associates to understand and work with each other – to at least see things through the other person’s eyes.

The Solution

The solution lies in your leadership. You may recall the executive map, compass and navigation method from the previously-mentioned Leadership blog. Navigating changing business terrains require everyone’s eyes and ears to build a credible map and plan. There is no telling what will be the source of valuable information. Blind spots are the kiss of death. Cross-training will help immensely.

Using the magnetic north of your executive compass, values and beliefs, can help. If associates have the same magnetic north then tap the bond present. Use the positive stress of what they can achieve to encourage them to overcome the negative stress of bringing Mr. Hyde out of the shadows.

Timing is important. Decisions must be made. Similar to the samurai in Morphing Organizations post your best decisions flow from a detached, empathetic awareness of the overall picture.

Determine the limits of what you can risk. With limited resources the solution will probably comprise some combination of:

• Supporting individuals in bringing more of the positive aspects of Mr. Hyde’s skills to the table;
• Adjusting the timetable for achieving goals to match the rate of change people can sustain;
• Bringing in outside resources to replace or augment current team members;
• Deciding to cancel or delay achieving some goals because the terrain is shifting too fast or the opportunity will disappear by the time the team is ready to work;
• What could be most harrowing and exciting, jumping to a new business terrain.

There are threats and opportunities associated with all these strategies. By sticking with your values and beliefs a plan will show itself.

In the next blog tips will be presented for creating a successful project.

I find this topic fascinating. If you do too and would care to comment or would like more information send me an e-mail at gwmonti@mac.com or go to www.ctrchg.com.

With over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator

Tagged as: Action, active garage, business, Business Management, business planning, Business Strategy, Dr. Jekyll, leaders, Leadership, management, Mr. Hyde, possibilities, Strategy

Executives leading change are in a situation much like Moses’ when leading the Israelites through the desert to the Promised Land. There is the desire for relief from the constant complaining. The loss of resolve or simply being tired can create a yearning for a quick fix or a simple solution. One of the most common forms of giving in to this temptation is clinging to misconceptions regarding technology and its benefits.

Two of the deadliest misconceptions are the belief technology by itself solves problems and the belief human nature changes with new technology. Sales agents can play upon this by proposing something that has the phrase, “All you have to do is…”

So, before you part with your hard-earned money for the latest-and-greatest system let’s look closer at these sweet, deadly poisons and their remedies.

Misconception: Technology Solves Problems

The assumption with this misconception is the problem and the solution are external to the people and organization. Somehow the problem and solution are separate from individual ownership of risks and responsibilities associated with change. Problems will go away by signing a purchase order or contract. A false sense of confidence develops proportional to the blindness present. The situation is similar to the person speeding down the freeway without a map. They don’t know where they are going but they sure are making great time! Typically, in the end everyone is miserable and unhappy. The client scapegoats the vendor and the vendor says the client provided no direction and needs change orders.

Remedy: Solve the Problem First

Technology doesn’t solve problems, people solve problems. For a successful implementation of technology in a changing environment first focus on the principles discussed in the previous two blogs:

1. Change Management #1: Leadership: Navigating with an executive map and compass
2. Change Management #2: Morphing Organizations: The executive samurai and complexity theory

Work with your teams to know where you want to go, build a map of the business terrain, build a plan, and organize your people to move towards the goals.

This begs the question, “If it’s not the solution just what is technology?” The answer is in the word itself. The root for “technology” is the Greek word “techne,” which means, “to craft, to build, to put form to, to bring into existence.” In other words it’s a means to an end not an end in itself. It is a tool for building the solution.

Briefly, what you want to do is solve the problem first (functional specification) then pick the vehicle for expressing it (technical design specification).

Misconception: Technology Changes Human Nature

This misconception assumes providing an external something will improve people’s attitudes, sense of responsibility, and performance.  Cooperation will spontaneously increase with new technology.

Remedying: Resolve Political Problems First

The reality is most people resist change and want to hold on to their personal agendas. I discovered this in the first few years of operating my business. Networks were at its heart. Some clients were a dream and others were nightmares. These differences influenced my answer to an apparently simple question, “What is a network?” The best answer, the one that made the most sense and was immediately understood was, “A network is a hard-wired political system.” Laughter ensued.

With change the concern for self increases and people become stressed. Stress can lead to unpredictable behavior. Even small, unpredictable behaviors can be quite serious in complex, changing situations. Why? Small behaviors can have a disproportionately large impact on a complex system by pushing it past a tipping point. For example, in November, 2001, at the largest airport in the world, Atlanta Hartsfield, a Georgia college student passed through security then ran back through it and down an escalator to get a camera bag left in a coffee shop. September 11, 2001, was two, short months ago. Security reacted quickly, shutting down the terminal. The domino effect shut down almost all flying in the United States for the rest of the day.

This brings up a second answer to the question, “What is technology?” The answer is, “Technology is an amplifier. Applied properly it can make a good situation better. Misapplied, it can make a bad situation worse.” In the end, the more time spent getting everyone on board with the change management process and associated technology the better.

In the next blog we will look at team building and dealing with the challenges of human nature.

If you benefited from reading this, have any comments, would like more information or are simply as interested in change management as I am send an e-mail at gwmonti@mac.com or visit www.ctrchg.com.

With over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator

Tagged as: active garage, Branding, business, Business Management, business planning, Business Strategy, leaders, management, possibilities, Rajesh Setty, Strategy, technology, www.activegarage.com

Social Media ROCKSTARS!

by Deepika Bajaj, Feb 1, 2010

Social media ROCKSTARS are no different from traditional ROCKSTARS. They possess the same characteristics – Talent par excellence, Performance and Energy. They continuously produce new material, perform brilliantly that crowds love them and energize their audience. People like Kevin Rose, Matt Inman and bloggers like Chris Brogan or Marshall Kirkpatrick are the genuine social media rockstars! more…

BLOGTASTIC!: Make more friends in the blogosphere fast!

by Rajesh Setty, Feb 1, 2010

Face to face conversations are valuable for networking, but this strategy has some constraints. Online conversations on the blogosphere gives you the ability to start and engage in multiple conversations with people far and wide, asynchronously. Rajesh leveraged this for his “Quought for the Day” project. Leverage your blog to communicate, collaborate and utilize your blog as a catalyst to enhance your relationships. more…

Change Management #2 – Morphing Organizations: The Executive Samurai and Complexity Theory

by Gary Monti, Feb 2, 2010

To take your organization through change, you need to be a “samurai” who is an expert at even-tempered decision-making. You need to be a martial artist in the sense that you need to adapt your methods to circumstances while maintaining core principles. Then, like Zen practitioners, be imperturbable. Now, you can take a tip from complexity theory on how to best organize: let the people do it themselves. more…

BLOGTASTIC!: What you don’t know might hurt you

by Rajesh Setty, Feb 2, 2010

If you are in the blogosphere, you need to keep abreast of the happenings in this arena. This is not any different from other domain like hardware, software, etc. Considerations for your blog should include SEO, RSS feed, mobile accessibility, etc. There are numerous resources like Squidoo: Blogging Starter Checklist that provide you the information – you just need to look for it. more…

Lessons From Our Past

by Guy Ralfe, Feb 3, 2010

A wise man learns from others’ experience, while a fool does not learn even from his own. In the latter case, history repeats itself. Guy narrates his travails with the Massachusetts Bay Transportation Authority (MBTA). Over the past five years, rates have increased and service has degraded in some areas. All indicators point to a repeat of what happened in 1897. It would be interesting to see when MBTA wakes up to reality. more…

BLOGTASTIC!: The right tools

by Rajesh Setty, Feb 3, 2010

We all need need the right tools to excel in our professions and blogging is no exception. Some areas where you need to consider using good tools are infrastructure, tracking, subscriptions and optimization. If you don’t consider yourself a geek who is fascinated by tools, get professional help. more…

Information: The Most Precious Thing Your Company Has

by Robert Driscoll, Feb 4, 2010

Cloud computing is one of the most hyped technology currently. Computing is usually compared with electricity as a utility, but that is not a valid comparison. Electricity is a dumb commodity and who cares if it is stolen. But data on the on the other hand is immensely valuable. When moving your organization towards cloud computing, move slowly and start with applications and data that are not the lifeline of your business. Move at the pace of your comfort and not at the pace the providers recommend. more…

BLOGTASTIC!: Blogging stats can be addictive

by Rajesh Setty, Feb 4, 2010

Though it can be addictive to keep watching the traffic stats to your blog grow, that metric is not where the value is. You need to dig deeper and understand where your visitors come from, what posts they are reading, where they click through, etc. These analytics will help you understand your readers better and enable you to position your blog for greater success. more…

Author’s Journey #7 – Who can help you write your book?

by Roger Parker, Feb 5, 2010

When writing non-fiction books, understand that you don’t have to write every single word in your book! You can get help from a variety of sources. Consider co-authors, ghost writers, assistants and crowdsourcing. They provide key benefits of providing a different perspective and efficiency. Before you make the choice, identify your goals, choose the right option and structure the relationship appropriately. more…

BLOGTASTIC!: More help than you will ever need

by Rajesh Setty, Feb 5, 2010

We all need help with everything we do. Same holds true for blogging. Your blogging success depends upon what you are willing to invest in getting help. Your investment could be time to learn it all by yourself, or you could spend money to get good help. Irrespective, don’t forget the opportunity cost of your time or money. The old adage “when the student is ready, the teacher arrives” fits brilliantly with the blogosphere. Are you ready to leverage your blog and open new doors? more…

Magesh is an accomplished software professional focused on building enterprise value through creative use of technology. Magesh enjoys working with people and is passionate about bringing out the best in everybody to achieve results that are larger than the sum of individual accomplishments.

Tagged as: active garage, blogging, BLOGTASTIC!, Business Strategy, Communication, deepika bajaj, Guy Ralfe, Leadership, Magesh Tarala, management, Rajesh Setty, Robert Driscoll, www.activegarage.com

Taking your organization through change requires the skills of a samurai knowing when to make changes, when to leave things as they are, and staying centered through the entire process. Do this in an ever-changing environment with moving targets!

Like a samurai you can use the principles of martial arts and Zen, combine them with complexity theory, and develop an approach to changing your organization.

The Samurai

The word “samurai” has interesting roots. It means, “to serve.” More specifically, it means to serve something or someone higher than oneself. The samurai looks at the broader picture and chooses specific actions accordingly. To aid in this they practiced many arts with some samurai being great poets and artists. They worked to understand the principles of life beyond fighting. This led to even-tempered decision-making. This approach is critical when making organizational changes, some of which may be enjoyable and others painful.

Martial Arts

Martial Arts can teach us something about technique when changing an organization. Methods vary with circumstances but evolve from solid principles. In Aikido there is a proverb that goes something like this, “When you come upon a rock; be water and flow around it. When the ground is shifting; be a tree and establish roots.” This knowing when to flex and when to hold your ground is critical. In World War II Henry Kaiser revolutionized shipbuilding by restructuring the manner in which Liberty ships were designed and assembled. He turned naval construction on its head. Once new methods (flexing) were established and integrated they were pushed to the limit (holding ground). The time to build a ship was reduced from 245 days to 45 days with some being completed in less than a week. Some of those construction methods are still in use today.

Zen

So how do you pick from all different ways to organize? What order should they be used in? There are so many methods and types of advice one can get overwhelmed. The key is establishing and keeping an eye on your goals and values and choosing the appropriate method.

Zen offers some good advice: Be immovable. Now, this doesn’t mean be stubborn. It also doesn’t mean being stuck. What it does mean is be imperturbable. Have all decisions reflect movement towards desired goals while keeping values in sight. For more on this see a previous blog, Change Management – Leadership: An Executive Map, Compass and Navigation Method.

Complexity Theory

Now you can take a tip from complexity theory on how best to organize: let the people do it themselves. With everyone understanding the goals and values do something very interesting: take the organization back-and-forth between equilibrium and disequilibrium. When things are moving well – let them be (equilibrium). When a change is needed shake things up by pointing to the challenges and let the team decide how best to organize or reorganize (disequilibrium).

Andy Grove used a two-step process at Intel.

1. He instilled the belief that change is needed and left the organization alone so the stress would build.
2. When the stress was high enough he would then lead people through “The Valley of Death” to achieve the next chip design. (Adapted from “Surfing the Edge of Chaos,” Richard Pascale, et. al.)

In the next blog we will look at some deadly misconceptions regarding technology and change and how to remedy the situation. If you are as interested as I in these topics send me an e-mail at gwmonti@mac.com or visit www.ctrchg.com.

With over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator

Tagged as: active garage, business, Business Management, Business Strategy, Leadership, management, Martial Arts, possibilities, Project Management, purpose, Samurai, Strategy, Zen

Securing your company or organizations network and/or data is more critical today than ever.  Unfortunately, too often we take it for granted and don’t even realize that our environment could be easily compromised.  The worst thing that any person in the IT department can do is ignore the potential risks to their environments.  When it comes to security, the three easiest remedies one could do is:

• Monitor your security logs regularly
• Constantly update and patch your software
• Train your staff and regularly remind them of the threats to your network and data

Instead of writing about security threats in a general manner, I’m going to focus on one area and how to possibly help mitigate it:  insider attacks.

A study conducted in 2008 by the Verizon Business Risk Team noted that of the 500 intrusions they investigated over a four year period, 18% of them occurred internally by employees.  Of that 18%, over half of the breaches were done by employees in the IT department.  While most breaches occur in larger companies where it can be harder to track employees, they can and will occur in smaller companies as well. 

There are pros and cons to the number of people who have access to your company’s critical data and network.  The pros to a larger group of people having access to your critical data and networks is continuity in the event someone should leave or something happens to someone.  The obvious con is that you have too many people who have access to your critical components.  The pros to having a smaller group of people who have access to this environment is that you minimize the risk for an impact.  The flip side is that if you minimize it so much that you entrust everything to one person with no one able to back them up, it’s just a matter of time before disaster strikes.  Take for instance when the City of San Francisco was unable to access their WAN because of a rogue network administrator who blocked entry to anyone.  The network administrator was the only one who fully understood the network and therefore they were the gatekeeper.

So how do we minimize or eliminate these risks?

• Have more than one administrator – but not too many.  Always have a continuity plan in place.  Not only for your data and your infrastructure, but also for those who have access to it.
• Have a stringent hiring process.  If it’s critical environments that the person will be in charge of protecting, do the appropriate background checks (criminal, credit, etc…) before hiring them.
• Constantly review and update your security policies as well as providing periodic training to your employees to remind them and keep them aware of the policies that are in place.

When guarding your organizations critical data and/or network, never put your guard down and never put too much trust in to just one person.  There must always be checks and balances.  What commonality exists in all security breaches?  Most of them could have been avoided through reasonable controls.

This article was contributed by Robert Driscoll, co-founder of Active Garage. You can follow Robert on Twitter at rsdriscoll.

Tagged as: active garage, Business Management, business planning, Business Strategy, execution, http://activegarage.com, management, Robert Driscoll, security, www.activegarage.com

Welcome! to the first post in the Change Management Series. This blog is a simple user’s guide to a change management map, compass, and navigation method. We will look at their make-up and how they work. Later blogs will go deeper into how they work.

In leading your company through change you have a lot in common with Medieval explorers who studied their maps and ventured into the unknown: On the edge of the known world cartographers wrote, “There be dragons!” The environment is exciting and scary. Like those explorers you need your own map, compass, and navigation method in setting a successful course through an ever-changing environment.

Introductory work helps since the three tools have a surrealistic aspect and take some getting used to. There are two reasons for this:

1. The tools function as a set. There is no one lead tool. Working well with one requires familiarity with the other two.
2. The simplicity of the tools can be deceptive. Leonardo da Vinci’s statement, “The sophistication is reflected in the simplicity,” sums it up well. There is much that needs to be taken into consideration and balanced. Progress isn’t linear and at times it can be frustrating. It’s not enough to see it all. It has to be seen differently.

Similar to early explorers, by keeping a steady eye on the goals while being persistent you can succeed…with the risk of becoming totally lost ever-present! The risk is worth it.  The success is not just more of the same. It is a success that is different in kind. A whole new frame of mind emerges.

Those Medieval explorers broke out of the Middle Ages and helped lay the foundation for the Renaissance. That’s the type of change you and your organization can make. Break into the unknown and thrive! Besides, you know that death is inevitable with standing still. So let’s begin.

The Map

In complex, changing environments the map is like something out of Alice in Wonderland. It is always changing. Anytime someone does something the shape of the map changes. The terrain is dancing – never sitting still. Just look at Napster and the music industry terrain. A student writes a peer-to-peer file-sharing program. Traditional CD music sales drop. People become used to getting only the songs they like. The iTunes store appears and legitimizes some of the change to the music environment. The terrain just keeps on dancing. Having up-to-date terrain information is critical. Now, here’s the most important point in making and using maps: everyone in the organization becomes part of a sensing organism watching and listening at different frequencies, feeding information to everyone else, and updating the map. A rigid, top-down, command-and-control approach will fail.

The Compass

You have a map, know where you are and where you want to go. Moving towards the goal requires the organization to orient itself and track its progress. A compass is needed. Like any compass it has 3 components:

1. A stable reference point- a magnetic north;
2. A device pointing consistently towards the stable reference point as position changes – a compass needle;
3. An indicator of the desired direction of travel – the arrow fixed on the front of the compass housing or the front of the ship.

In a changing situation the “magnetic north” of your executive compass comprises your values and beliefs. They need to be rock solid and visible to all. As the organization moves on the changing terrain this stable reference will help them orient and decide what the next action should be.

Your compass needle is the consistent aligning of actions with values and beliefs. As the terrain shifts you modify your behaviors to hold your bearing and stay on course. Those around you shift their behaviors accordingly. You can be trusted because you are walking the walk.

The compass arrow is the plan. It points the way. This plan is tied to the map and changes with the terrain. How fast the plan changes is critical. If the plan changes too fast and too frequently the organization drifts aimlessly. If the plan remains unchanged while the terrain shifts it becomes irrelevant. So, like something from a Salvador Dali painting the arrow changes with the terrain.

The Navigation Method

Moving on an ever-changing terrain requires unique skills and traits. A complex, changing situation has a unique characteristic, i.e., there is no one best path to get to the goals. Rather, there are multiple paths and some are better than others, for now, on this terrain.

Instead of marching in a straight line there is probing in different directions to see what works. Tactics change with the landscape. Where there once was a hill there now is a flat surface and movement is now unobstructed. The organizational structure shifts accordingly.

Here’s an example. Social networking increases the speed and simultaneity of disseminating information. Some organizations are adopting a more distributed structure where the speed and accuracy of local responses to customers’ requests increases while everyone maintains needed connections within the organization. In complexity theory this is called complex adaptive behavior.

Navigating towards goals in this manner requires a constant evolution. Here is where things can again become surreal with another unique characteristic of navigating a complex terrain surface. Taken to the extreme, the goals themselves can change if the organization is to survive. Monsanto shifted from being a supplier of commodity chemicals to being a biotech firm. It saw it was on a barren terrain and jumped to another!

This is not for the faint of heart. In fact, one might wonder why anyone would work this way and how the organization holds together. It has to do with the compass. By publishing your values and beliefs team members can compare it to their own. If they see a fit then they align their behaviors with yours. This is the glue that holds everything together as the organization goes through the stresses and strains of working towards the goals. It is called self-similarity.

Think of a couple bringing the first child home, then the second. A promotion occurs. A recession hits. Their lives can change in ways unimagined. It’s the self-similarity, the alignment of beliefs and values that holds them together. The organization continues in an almost constant state of flux.

In the next blog we will look deeper into the structure and operation of an organization undergoing change.

This introduction to the tools of change management can be taken further. In addition to being beneficial in business I find it quite fascinating. If you do too, send me an e-mail at gwmonti@mac.com or visit www.ctrchg.com.
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With over 30 years experience, Gary Monti consults/teaches/mentors/speaks in change management and project management with a focus on compassion and respect in the workplace. The work is grounded in project management, chaos and complexity theories combined with Myers-Briggs Type Indicator

Tagged as: active garage, Alice in Wonderland, beliefs, Business Management, business planning, Business Strategy, Change Management, Communication, Leadership, Leonardo da vinci, management, possibilities, Social Media, Strategy, values

The marketplace in 2008 and 2009 was unlike any other in the past 70 years.  Businesses saw their top line revenue drop overnight.  Access to capital dried up and continues to be difficult to get.  While organizations had to trim their workforce, they continued to “protect” their top talent.  I put the word protect in quotes because while businesses kept their top employees, they expected them to do more with less.  While the top employees cannot wait for the market to get back to “normal”, they are still hungry for opportunities, but still need a break from overwork and pressure.

Everyone is working hard to survive, but businesses need to be careful not to put too much pressure and strain on their top employees because when the economy recovers and companies start hiring again, if businesses aren’t careful, they will lose their top talent as they accept offers from competitors.  A company’s top talents are important assets and will help the company achieve its short-term goals during this recovery period, but just as important, during the growth period after this recession.

Most employees today are burned out as they’ve taken on more work, stress and responsibility.  Because of this, employees’ loyalties to their companies have diminished as they are looking, more now than ever, to take care of their concerns.

In a recent report by Gartner, senior executives identified retention of top talent as a key concern.  In a 4Q09 survey done by Gartner, they asked senior executives to identify their top 5 concerns for 2010, and attracting and retaining top talent as number four on their list.

In the report conducted by Gartner, they made the following recommendations for companies:

-          Clearly define your “top talent” – profiles, behaviors and skills

-          Assess the state of the top talent from (2) perspectives:

• Identify business areas where the top talent is sufficient to achieve short-term plans for recovery and return to growth.  At the same time, identify talent gaps or misalignment with business plans.
• Assess the attitudes, expectations and “climate” of your top employees.  Determine positive and negative attitudes, people and business functions at risk, and the nature of the risk.

-          Address your findings head-on and discuss these issues with your top talent.  Design incentive and reward programs to address any of these issues.

-          Conduct periodic assessments and adjustments to actions until your top employees and risk return to normal levels.

Whether you are a manager or senior executive in a large company or an owner of a small business, remember to take care of your top employees.  If you don’t, your employees will take care of their concerns which may not include you or your company.

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This article was contributed by Robert Driscoll, co-founder of Active Garage. You can follow Robert on Twitter at rsdriscoll.

Tagged as: active garage, business, Business Management, business planning, Business Strategy, Communication, execution, http://activegarage.com, Leadership, management, Robert Driscoll, sales, Strategy, www.activegarage.com