Posts Tagged ‘perspective’

Flexible Focus #9: The magic of mindset

by William Reed on July 8, 2010

The word mindset often refers to a frame of mind, a point of view, a perspective that is single or fixed, and not flexible in focus. The question to ask is whether a singular mindset helps us or harms us?

Having a point of view enables us to be very clear on where we stand. The disadvantage is that once we gain a clear viewpoint, there is a tendency to believe that our point of view is the only one that is right. This is not a light matter. Differences and inflexibility over point of view can put people on the warpath.

Flexible focus changes your point of view

Two friends were walking on a busy summer New York Avenue. One was an entomologist, an expert who was able to identify insects by sound and shape, even on a busy urban street. The entomologist astonished his friend by hearing and pointing out insects along the street, despite the clamorous sounds of people and traffic. His friend asked, “How can you possibly hear such small sounds with all of this traffic noise?” The entomologist removed a coin from his pocket and dropped it on the street, which instantly turned all heads. “We notice,” he replied, “the things which interest us.”

A mindset is a mental filter, predisposed to select certain types of information and shut out the rest. The more knowledge or interest you have in a subject, the more you are able to see and find things which are related to it. A mindset can work for us if we need to specialize, or against us if we sacrifice flexibility, the ability to change points of view. F. Scott Fitzgerald said that, “The test of a first-rate intelligence is the ability to hold two opposing ideas in mind at the same time and still retain the ability to function.

Flexible focus gives you a strategic advantage

Miyamoto Musashi (武蔵 1584~1645) was a master swordsman, painter, and philosopher. Fighting more than 60 duels from the age of 13 to 30, he was an undefeated samurai. His book on strategy and swordsmanship, The Book of Five Rings, is a classic of martial arts literature from Japan and is still quite popular today.

Musashi’s most famous duel took place on Ganryu Island on the 13th of April 1612, and was fought against Sasaki Kōjirō, The Demon of the Western Provinces. This duel has been immortalized in film and literature. Musashi combined courage with unconventional strategy to defeat his hot-headed opponent. Musashi gained the advantage in three ways: psychologically upsetting his opponent by deliberately arriving two hours after the appointed time; choosing a wooden oar as his weapon against Kōjirō’s long sword; and running to position himself with the sun at his back, thereby blinding his opponent at a critical moment.

The first character in Musashi’s name (武) is also the character for Bu in Budō (武道)meaning martial arts. It appears in the illustration here eclipsing the rays of the sun, exactly as Musashi did in his duel with Kōjirō.

Flexible focus opens your eyes

A classical optical illusion is the Rabbit-Duck, which appears as both a rabbit facing right, or a duck facing left, depending on how you look at it. Even more surprising is the animated optical illusion of the dancing girl, who appears to be turning clockwise or counterclockwise, depending on which leg you focus on.

Dutch artist M.C. Escher took optical illusions to a level of artistic perfection. Optical illusions remind us that things are not always exactly as they seem. A slight shift in perspective produces a completely different picture.

Just as our eyes play tricks on our visual perception, our mind also plays tricks on our mental perception of people, places, and phenomena. The Buddhists go so far as to say that the world we see is void of fixed forms, and modern physicists agree.

Flexible focus lets you frame and reframe

If you get too caught up in the illusions, then the world appears as unreal as a house of mirrors, which indeed it is to the person who plays a passive role in life. When you realize that you can also shape, imagine, and influence what you see, then the game changes and the real fun begins.

As long as you accept your assumptions and believe that everything is just as it appears, you will miss the opportunity to make new discoveries and to shape your circumstances. This takes practice, and a good way to start is by framing and reframing the things you see using the Mandala Chart.

To assist in framing and reframing a question or problem, try downloading the Magic of Mindset Mandala as a reminder and worksheet for the following questions.

  1. Metaphor. What is this situation most like? What can the problem be compared to?
  2. Game Changer. What strategy can I use to change the situation?
  3. Second Opinion. Who else can I ask that can give me informed or expert advice?
  4. Sleep on it. Gain a fresh perspective by getting away from the problem for a while.
  5. Win/Win Solution. What would help all parties?
  6. Mastermind. What help can I get from mentors or books?
  7. Ask Better Questions. Reframe the problem by asking new and better questions.
  8. Empty Your Cup. If your cup is full of opinions and prior knowledge, you may have no room for anything new.

Remember Musashi and see if you can reframe the situation, put the sun at your back, and find a winning strategy. Have fun learning the art of flexible focus, and make magic with your mindset.

William ReedWilliam Reed specializes in applying practical wisdom from Japanese and Asian culture to solving the problems of modern business and living. Visit his weekly online column Creative Career Path and his Entrepreneurs Creative Edge.
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Quality #4: Simplifying Processes

by Tanmay Vora on November 12, 2009

keep it simpleWelcome to the fourth part of a 12-part series titled #QUALITYtweet – 12 Ideas to Build a Quality Culture.

Here are the first three posts, in case you would like to go back and take a look:

  1. Quality #1: Quality is a long term differentiator
  2. Quality #2: Cure Precedes Prevention
  3. Quality #3: Great People + Good Processes = Great Quality

#QUALITYtweet Want to add complexity?

Get obsessed with a solution without

focusing on the real problem.

We love complexity because thinking complex solutions give us a false sense of achieving something worthwhile. Two questions to ponder:

1)      Is your complex solution accurately solving the problem?

2)      Is there a simpler way to solve the same problem?

Consider this story:

One of the most memorable case studies on Japanese Management was the case of the empty soapbox, which happened in one of Japan’s biggest cosmetics companies. The company received a complaint that a consumer had bought a soap box that was empty. Immediately the authorities isolated the problem to the assembly line, which transported all the packaged boxes of soap to the delivery department. For some reason, one soapbox went through the assembly line empty.

Management asked its engineers to solve the problem. Post-haste, the engineers worked hard to devise an X-ray machine with high-resolution monitors manned by two people to watch all the soap boxes that passed through the line to make sure they were not empty. No doubt, they worked hard and they worked fast but spent a whoopee amount to do so. Now, when a rank-and-file employee in a small company was posed with the same problem, he did not get into complications of X-rays, etc but instead came out with another solution.

He bought a strong industrial electric fan and pointed it at the assembly line. He switched the fan on, and as each soap box passed the fan, it simply blew the empty boxes out of the line.

Implementing complex review process or a complex workflow is relatively easy. Picking up an off-the-shelf best practice is easy too. Identifying the simplest solution that best solves the problem is difficult.

When you improve your processes constantly over a period of time, adding new steps to the process, it tends to get complex.  Simplification of process requires you to think with a fresh perspective (and may be a fresh set of people) and ask a simple question: “What problem is this process intended to solve?”

The answer often reveals that there are much simpler ways of solving the problem.

Tanmay VoraTanmay is a Software Quality Management professional based out of India. He hosts QAspire Blog and tweets as @tnvora. He is also an author of the book #QUALITYtweet – 140 Bite-Sized Ideas to Deliver Quality in Every Project
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